Q:What payment methods do you accept for purchasing a product?
A: We accept various payment methods such as credit/debit cards, PayPal, and other secure online payment options.
Q:How can I determine the perfect size for the product I want to buy?
A: We have a size chart available on the product page which can help you choose the right size. If you are still unsure, please feel free to contact us for further assistance.
Q:What is your return policy if the product does not meet my expectations or does not fit me perfectly?
A: We offer a hassle-free return policy where you can return the product within a specific time frame if it does not meet your expectations or fit you perfectly.
Q:Can I get a custom fit for a product if none of the available sizes fit me perfectly?
A: We offer custom fitting services where you can provide your measurements to get a product that fits you perfectly.
Q:What is the estimated delivery time for a product to be received at my place?
A: The estimated delivery time varies based on your location and the product you have ordered. We will provide you with an estimated delivery time during the checkout process.
Q:Is Free Shipping applicable to all countries?
A: Yes, Free shipping is applicable worldwide.
Q:What should I do if my order has not been delivered yet?
A: Please contact us immediately if your order has not been delivered within the estimated delivery time so that we can track your shipment and provide you with an update.
Q:What should I do if I receive a faulty item in my order?
A: Please contact us immediately if you receive a faulty item in your order so that we can arrange for a replacement or refund.
Q:Why was my payment declined? What should I do?
A: Payment declines can happen due to various reasons such as incorrect billing information or insufficient funds. Please check with your bank or contact us for further assistance.
Q:Will my parcel be charged customs and import charges?
A: Customs and import charges may apply depending on your country's regulations. Please check with your local authorities or contact us for more information.
Custom Orders FAQ's:
Q:Can I get any product custom made? What details do I need to provide? A: We offer custom made products, and you need to provide us with your requirements such as measurements, color, and design.
Q:Are there any charges for requesting a custom order or getting a quotation?
A: No, we do not charge any fees for requesting a custom order or getting a quotation.
Q:Can I get my product custom made in materials other than the available ones?
A: We offer custom-made products in a variety of materials, including fabrics and leather.
Q:Do you deal in fabrics other than leather for custom orders?
A: Yes, we offer custom-made products in a variety of fabrics and materials.
Q:How does the custom order process work?
A: You need to provide us with your requirements, and we will send you a quotation. Once you agree to the quotation, we will start working on your custom order.
Q:How can I pay for something I have not seen in actual if I am reluctant to place a custom order due to sizing, design, and quality concerns?
A: We offer various payment methods and provide you with a detailed description and images of the product before you place an order.
Q:Can I return and get a replacement for a custom order I received?
A: We do not accept returns for custom-made products unless there is a fault in the product's manufacturing or material.
Q:Can I return and get a refund for a custom order I received?
A: We do not offer refunds for custom-made products unless there is a fault.